Tour booking and cancellation policy
In the event that the tour cannot be performed, dulichnhatrang24h must notify the customer immediately and pay back the full amount paid by the customer within 3 days from the date of notice of tour cancellation in money face or bank transfer.
BOOK DULICHNHATRANG24 TOUR H.COM
1. ONLINE TOUR BOOKING PROCESS
STEP 01: GROUP OF VEHICLES AT https://dulichnhatrang24h.com
To search for your favorite tour program, you can use the bar
Google or Coccoc "Search" engine. .. at the top of the homepage with many useful features to optimize the results returned.
Refer to the "Domestic Tour" and "Overseas Tour" programs on the drop-down menu bar with a list of destinations by region. Special "Golden Hour Tours" and "Promotional Tours" of dulichnhatrang24h.com are below the website.
STEP 02: REGISTER FOR BOOKING TOURS AND SERVICES
Please fill out the information completely
· Full name exactly according to ID card or Passport.
· Sim mobile phone or desk phone.
· Departure day.
· Number of travel days for adults/children
· Email Information.
The consultant will confirm your tour booking request on the customer system.
STEP 03: TOUR BOOKING METHODS
After the customer has agreed to accept the tour, make a contract and deposit the tour. After that, the tour operator or guide will come and pick up customers according to the agreed time and address as agreed.
CANCEL TOUR DUALCHANHATRANG24H. COM
I. TOUR PRICE:
Tour price will be calculated in VND (Vietnam – VND). In case you pay in USD, it will be automatically converted to VND according to the exchange rate of Vietnamese banks. The tour price includes the costs stated very specifically in the "Included" section on each tour program. dulichnhatrang24h.com is not responsible for any other charges not included in the "Included" section.
II. REFUND, TOUR GUARANTEE AND TOUR CANCELLATION FEES
1. Case canceled by dulichnhatrang24h
If dulichnhatrang24h cannot conduct the trip, dulichnhatrang24h must immediately notify the customer and immediately pay the customer all the total amount paid by the customer within 01 working day from the date the customer informs the customer. Cancellation of travel by cash or bank transfer.
2. In case of cancellation from customer:
2.1 OF VIETNAM TRAVELERS:
2.1.1 OCCASION, TET AND BIG TOURISM EVENTS:
– In case right after you buy a tour, you have to cancel your trip due to reasons such as illness, accident or unexpected events, please provide relevant information and send an email or letter with information related to dulichnhatrang24h as quickly as possible for assistance in negotiating with your tour operators. The negotiation process will try to refund the tour purchase amount as low as possible and dulichnhatrang24h will do all procedures to reserve the tour if any customer needs it to limit the cost of Cancellation.
– In case right after booking the tour, you Cancel and notify dulichnhatrang24h, you will be subject to the following fines:
+ 10 days before the tour (calculated by working days) a fine of 30% of the tour fee, airfare, train ticket will be according to the regulations of the passenger transport unit.
+ One week before the date of the tour, there will be a penalty of 40% of the tour fee, the airfare, the train ticket will be according to the regulations of the passenger transport unit.
+ 03 days before the date of the tour, a fine of 80% of the tour fee or air and train tickets will be according to the regulations of the passenger transport unit.
+ 02 days before the date of the tour, 100% of the tour fee will be charged and the air or train ticket fare will be according to the regulations of the passenger transport unit.
– In the case that right after you buy a tour, you need to change the date to another departure date and notify dulichnhatrang24h, the following handling policy will be applied:
+ Try our best to ensure the quality of service that can be transferred to customers for free, if the trip is related to air tickets or train changes, the date will be according to the regulations of this transport unit.
+ In case the service is not enough, you can change the date to help you, then you will have to pay a penalty according to the provisions of Cancel tour section (2.1.1)
– In case, after buying a tour, you want to cancel the tour within 03 days before departure or cancel without prior notice or arrive late after departure and must cancel your tour ticket, you will be fined 100% on tourist fare.
2.1.2 WEEKLY DAYS
– In case right after you buy a tour, you have to cancel your trip due to reasons such as illness, accident or unexpected events, please provide relevant information and send an email or letter with information related to dulichnhatrang24h as quickly as possible for assistance in negotiating with your tour operators. The negotiation process will try to refund the lowest tour purchase amount possible and dulichnhatrang24h will do all the procedures to change the tour if any customer needs to limit the cost of Cancellation.
– In case immediately after booking the tour, you Cancel and notify dulichnhatrang24h will follow the following regulations:
+ 10 days before the tour (based on the departure date) will be fined 20% of the land tour, airfare, train will be according to the regulations of the passenger transport unit.
+ One week before the date of the tour, a fine of 30% of the tour fee, airfare and train tickets will be subject to the regulations of this transport unit.
+ 3 days before BOOK DULICHNHATRANG24 TOUR H.COM
1. ONLINE TOUR BOOKING PROCESS
STEP 01: GROUP OF VEHICLES AT https://dulichnhatrang24h.com
To search for your favorite tour program, you can use the bar
Google or Coccoc "Search" engine. .. at the top of the homepage with many useful features to optimize the results returned.
Refer to the "Domestic Tour" and "Overseas Tour" programs on the drop-down menu bar with a list of destinations by region. Special "Golden Hour Tours" and "Promotional Tours" of dulichnhatrang24h.com are below the website.
STEP 02: REGISTER FOR BOOKING TOURS AND SERVICES
Please fill out the information completely
· Full name exactly according to ID card or Passport.
· Sim mobile phone or desk phone.
· Departure day.
· Number of travel days for adults/children
· Email Information.
The consultant will confirm your tour booking request on the customer system.
STEP 03: TOUR BOOKING METHODS
After the customer has agreed to accept the tour, make a contract and deposit the tour. After that, the tour operator or guide will come and pick up customers according to the agreed time and address as agreed.
CANCEL TOUR DUALCHANHATRANG24H. COM
I. TOUR PRICE:
Tour price will be calculated in VND (Vietnam – VND). In case you pay in USD, it will be automatically converted to VND according to the exchange rate of Vietnamese banks. The tour price includes the costs stated very specifically in the "Included" section on each tour program. dulichnhatrang24h.com is not responsible for any other charges not included in the "Included" section.
II. REFUND, TOUR GUARANTEE AND TOUR CANCELLATION FEES
1. Case canceled by dulichnhatrang24h
If dulichnhatrang24h cannot conduct the trip, dulichnhatrang24h must immediately notify the customer and immediately pay the customer all the total amount paid by the customer within 01 working day from the date the customer informs the customer. Cancellation of travel by cash or bank transfer.
2. In case of cancellation from customer:
2.1 OF VIETNAM TRAVELERS:
2.1.1 OCCASION, TET AND BIG TOURISM EVENTS:
– In case right after you buy a tour, you have to cancel your trip due to reasons such as illness, accident or unexpected events, please provide relevant information and send an email or letter with information related to dulichnhatrang24h as quickly as possible for assistance in negotiating with your tour operators. The negotiation process will try to refund the tour purchase amount as low as possible and dulichnhatrang24h will do all procedures to reserve the tour if any customer needs it to limit the cost of Cancellation.
– In case right after booking the tour, you Cancel and notify dulichnhatrang24h, you will be subject to the following fines:
+ 10 days before the tour (calculated by working days) a fine of 30% of the tour fee, airfare, train ticket will be according to the regulations of the passenger transport unit.
+ One week before the date of the tour, there will be a penalty of 40% of the tour fee, the airfare, the train ticket will be according to the regulations of the passenger transport unit.
+ 03 days before the date of the tour, a fine of 80% of the tour fee or air and train tickets will be according to the regulations of the passenger transport unit.
+ 02 days before the date of the tour, 100% of the tour fee will be charged and the air or train ticket fare will be according to the regulations of the passenger transport unit.
– In the case that right after you buy a tour, you need to change the date to another departure date and notify dulichnhatrang24h, the following handling policy will be applied:
+ Try our best to ensure the quality of service that can be transferred to customers for free, if the trip is related to air tickets or train changes, the date will be according to the regulations of this transport unit.
+ In case the service is not enough, you can change the date to help you, then you will have to pay a penalty according to the provisions of Cancel tour section (2.1.1)
– In case, after buying a tour, you want to cancel the tour within 03 days before departure or cancel without prior notice or arrive late after departure and must cancel your tour ticket, you will be fined 100% on tourist fare.
2.1.2 WEEKLY DAYS
– In case right after you buy a tour, you have to cancel your trip due to reasons such as illness, accident or unexpected events, please provide relevant information and send an email or letter with information related to dulichnhatrang24h as quickly as possible for assistance in negotiating with your tour operators. The negotiation process will try to refund the lowest tour purchase amount possible and dulichnhatrang24h will do all the procedures to change the tour if any customer needs to limit the cost of Cancellation.
– In case immediately after booking the tour, you Cancel and notify dulichnhatrang24h will follow the following regulations:
+ 10 days before the tour (based on the departure date) will be fined 20% of the land tour, airfare, train will be according to the regulations of the passenger transport unit.
+ One week before the date of the tour, a fine of 30% of the tour fee, airfare and train tickets will be subject to the regulations of this transport unit.
+ 3 days before On the day of the tour, a fine of 70% of the tour fee will be charged, and the airfare, train ticket fee will be according to the regulations of the passenger transport unit.
+ More than 02 days from the date of the tour, 100% of the tour fee or air and train tickets will be subject to the regulations of this carrier.
– In the event that right after you buy a tour, you request to change the date to another departure date and report back to dulichnhatrang24h, you will have the following responsibilities:
+ Try our best to ensure the quality of service and free date transfer to customers and if the trip is related to air ticket and train, the date will be changed according to the regulations of the above carrier.
+ In case there is no service to change the date to help you, you will have to pay a penalty according to the rules of Canceling the tour above.
– In case, after buying a tour, you cancel the tour by yourself within 03 days before departure or cancel for unknown reasons or arrive late after departure and have to cancel the tour, you will be fined 100% of the price. tour.
2.1.3 PAYING AFTER SAVE THE TOUR
– After canceling the tour, please come to receive the money within 30 days and give the account number to receive the transfer – the transfer fee is borne by the customer. We will pay within the above period.
2.1.4 CASE OF BUYING TOUR ONLINE INTO DULICHNHATRANG24H's WEBSITE SYSTEM
The online payment Customers Pay, Cancel or Change the tour according to the time specified above and the money transfer fee Cancel the tour you will bear.
2.1.5 CASE OF MAJOR RESPONSIBILITIES:
If the tour has to be canceled or changed by either party due to a force majeure reason (epidemic or fire, accident, natural disaster or war, ...) then both parties will not bear any responsible for indemnification for the damage caused and not to bear any liability. However, the parties are responsible for trying their best to help the aggrieved party to limit the risks that occur outside of force majeure.
2.2 FOR INTERNATIONAL TRAVELERS:
2.2.1 OCCASIONS AND TET'S OF BIG TOURISM EVENTS:
– In case right after you buy a tour but cancel the trip due to reasons such as illness, accident or unexpected event, please provide relevant information and send an email or letter with information related to dulichnhatrang24h as much as possible so that we can continue to negotiate with service providers about your tour. The negotiation process will try to refund the tour purchase amount as soon as possible and dulichnhatrang24h will carry out all procedures to reserve the tour if other customers have needs in order to limit the cancellation fee.
– In case immediately after buying the tour, you Cancel and notify dulichnhatrang24h will follow the following regulations:
+ 20 days before the tour (based on the departure date) will be fined 100% of the deposit.
+ In case the tour is canceled within 7-19 days before the departure date, you will be fined 50% of the tour price.
+ In case of cancellation of the tour within 4-6 days before the departure date, you will be fined 80% of the tour price.
+ In case of cancellation of the tour within 2-3 days before the departure date, you will be fined 90% of the tour price.
+ You cancel the tour within 1 day before the departure date, you will be fined 100% of the tour price.
– In case, right after you buy a tour, you need to change the date to another departure date and notify dulichnhatr24h, you will be responsible for the following:
+ Try our best to ensure the quality of service that can be transferred to customers for free, if the trip is related to air tickets or train changes, the date will be according to the regulations of this transport unit.
+ In case the service is not enough, you can change the date to help you, you will have to pay a penalty according to the regulations of Cancellation at (2.2.1)
- In case, after buying a tour, you intentionally cancel the tour within 03 days before departure or cancel without prior notice or arrive late after departure and must cancel the tour, you will be fined 100% of the cost. tour prices.
2.2.2 SPRING DAY:
– In case immediately after purchasing a tour but cancel the trip due to reasons such as illness, accident or unexpected incident, please provide relevant information and send email or letter with relevant information to dulichnhatrang24h as quickly as possible. We can continue to negotiate with your tour service providers. The negotiation process will ensure the highest possible refund of the tour purchase price and dulichnhatrang24h will carry out all procedures for changing tours if you have no need to limit the cost of Cancellation.
– The case immediately after registering the tour, Customer Cancel and notify dulichnhatrang24h will follow the following regulations:
+ In case of cancellation of the tour within 5-8 days before the departure date, the customer will be fined 50% of the tour price.
+ In case of cancellation of the tour within 2-4 days before the departure date, the customer will be fined 90% of the tour price.
+ If you cancel the tour within 1 day before the departure date, you will be fined 100% on tour price.
– In case, right after you buy the tour, you decide to change the date to another departure date and notify Travel24h, you will have the following responsibilities:
+ Make every effort to check the service situation and transfer the departure date to the customer, if the trip is related to the plane ticket or the train is changing the date, it will be according to the regulations of this means of transport.
+ In case there is no service to transfer the date to you, you will be fined according to the provisions of Cancel tour section (2.2.1).
You voluntarily switch to tourist services and notify at least 10 days before the departure date. You will be fined 20% of the deposit.
Note:
– In case of tour cancellation due to force majeure events due to natural disasters or epidemics or relocation and cancellation of public transport vehicles. .. dulichnhatrang24h will not be responsible for refunding any costs incurred except the tour refund.
– The above is the maximum cancellation penalty, which includes the costs related to the preparation of the trip and the above costs may increase or decrease depending on the conditions of the service providers for dulichnhatrang24h.
– Because of the specificity of visa issuance, the above conditions for tour cancellation will not apply to travel programs to Europe, Australia, the United States, Russia - Japan, Korea and Egypt - South Africa, The above programs will have conditions to cancel the tour separately for customers who buy the tour.
Note:
– In case of tour cancellation due to force majeure events due to natural disasters or epidemics or delay and cancellation of other means of transport. .. dulichnhatrang24h will not be responsible for refunding any costs incurred except the tour refund.
– The above is the maximum cancellation penalty that includes the costs related to the preparation of the trip and the above costs may increase or decrease depending on the conditions of each service provider at dulichnhatrang24h.
– Because of the complexity of visa processing, the above tour cancellation conditions will not apply to travel programs to Europe, Australia, the United States, Russia, Japan, Korea, Egypt and South Africa because The above programs will have separate tour cancellation conditions for tour buyers.
IV. TOUR PRICE FOR CHILDREN
– Children under 5 years old: Free (sleeping and playing with parents). Two adults can only accompany 1 child under 5 years old, the second child onwards must buy 1 ⁄ 2 tour price.
– Children 5 – 9 years old: Buy 50% of tour price (double bed and share with parents). Two adults can only accompany 1 child 5-9 years old, the second child onward must buy a single bed (Also, there are some programs where children's fare is 75-80%)
– Children 10 years and older: Buy a tour with an adult.
– Tickets for flights, trains and personal transport: Buy tickets according to the regulations of these transport units.
V. SPECIAL TOURISM REQUIREMENTS
Your special requests must be reported directly to dulichnhatrang24h right from the time of registration via email, phone or fax or provided online. dulichnhatrang24h will re-confirm the information and endeavor to meet special requests within your scope but will not be responsible for any restrictions on service provision on the part of shipping companies, hotels. , resorts and other independent service companies. All details will be notified to the Customer before departure.
BECAUSE. ACCOMMODATION SERVICES (HOTEL, RESORT, HOMESTAY AND RESTAURANT SERVICES)
Provided on the basis of dulichnhatrang24h's agreement with the property. The hotel standard is provided in accordance with the "Included" provision under the Traveler's tour purchase program. If it is necessary to change for any reason, the new hotel will be in accordance with the standards of the original hotel and will be notified to you on the day of departure.
Other requirements of the customer can be notified early to dulichnhatrang24h will be met based on the hotel's supply capacity and the customer must pay the full cost for the above requirements (if any). dulichnhatrang24h reserves the right not to meet the above requirements if the hotel does not provide the service. All detailed information will be communicated to visitors before departure. Pick-up time depending on the specific characteristics of the hotel is usually from 13:00.
VII. PASSENGER TRANSPORT SERVICES ONLY
Means of transportation depend on each tour program. dulichnhatrang24h commits to comply with the above standards as clearly stated in the section "Included" in the accompanying tour program.
For programs using private means of transport, dulichnhatrang24h is responsible for giving advance notice of the rescheduling of departure date and time (if permitted) in accordance with the requirements of each passenger. dulichnhatrang24h is not responsible for compensation and criminal liability for both material and spiritual losses from the delay of departure time of other means of transport or the delay of the passengers themselves. dulichnhatrang24h will provide assistance to minimize economic losses to passengers yoke.
VIII. PERSONAL BAGGAGE TO BRING ON THE TRIP:
You are responsible for the care of checked baggage and other passengers' belongings throughout the trip. If customers lose or misplace their luggage, dulichnhatrang24h will assist passengers in contacting and reporting to relevant departments about lost or lost luggage. Compensation for lost or lost luggage will be according to the regulations of each service provider or insurance unit (if any).
IX. TRAVEL INSURANCE:
Package tour price includes insurance with the highest compensation value is 50,000,000 VND/Vietnamese - 50,000 USD/foreign visitor. Insurance for the elderly will be charged for each trip specifically noted in the "Included" section. Compensation (if any) will be paid by the insurance unit in accordance with the terms – insurance rules applicable to tourists.
X. GET TOUR BUYING INFORMATION:
Customers can come to or through a representative to register for travel and pay or transfer money for the tour to the two offices of dulichnhatrang24h as specified in Section II. dulichnhatrang24h is only responsible for providing information of the trip when customers come to register directly or through a representative or contact person by email or buy a tour online on dulichnhatrang24h's website system And do not take any responsibility about the representative's failure to provide or provide insufficient information of the trip to the customer.
XI. BOTH PARTY RESPONSIBILITIES AND OTHER COMMITMENTS:
1. TO DULICHNHATRNG24H
- Provide all services as required in the program.
– All information collected about customers is used for tour operations such as buying health insurance for the whole group or registering at an empty inn at tourist attractions and meeting the needs of the place visited.
– Personal information received from customers is kept separately by the company (income tax finalization records and tourism activity documents)
– Customers have the full right to request the company to change personal information to meet and serve the needs of using the service of the next dulichnhatrang24h
– Commitment to protect customer personal information
– Provide all the required information when traveling at the necessary time
2. ON CUSTOMERS'S side
– Commitment to customer information is correct and when there is a change in information, you must immediately contact dulichnhatrang24h to be resolved. We are not responsible for cases where the customer's information is not correct (the change of information is voluntary).
– Bring all the necessary documents when traveling including Identity Card, Passport and Visa (for children) and Passport (for customers who have purchased accommodation services). Particularly for foreign customers when using Passport or Visa, they must bring full Visa and Vietnam Re-entry Card.
– For customers who bring children under 15 years old (not their own) to accompany the program, they must bring their parents' authorization and certified by the local police.
- Show up on time.
– During the travel process, customers must follow the program and not voluntarily leave the group. If there is a change, you must report it to the team leader or representative of the company
3. Dulichnhatrang24h has the full right to change the schedule or cancel the travel trip at any time that you feel is necessary for reasons of convenience or risk to customers. (Convenience of customers is put first when dulichnhatrang24h decides to change the schedule)
4. During the performance of the contract, if there is a conflict, it will be handled according to the spirit of agreement of the two parties. If the conciliation is not effective, the matter will be instituted in court according to the provisions of Vietnamese law. Any costs incurred will be borne by the loser.
